Cookie Policy

1. What Are Cookies & Web Storage?

Cookies are small text files placed on your computer, tablet, or smartphone when you visit a website. They allow the website to recognize your device, remember preferences, maintain secure login sessions, and understand how people interact with pages.

In addition to HTTP cookies, modern web applications make use of browser Local Storage and Session Storage. These technologies store data client-side without automatically sending it to the server with every HTTP request, allowing faster performance and smoother user experiences. In this policy, we use the term "cookies" to refer collectively to cookies, local storage, and similar technologies.

2. How Saanish Uses Cookies

We deploy cookies in three primary contexts:

On our marketing website (saanish.com): To present our platform, manage user navigation, remember interface settings, and analyze site performance.
Inside the Saanish dashboard: To authenticate team members, maintain secure sessions, guard against CSRF vulnerabilities, and store dashboard preferences.
Within the embeddable chat widget: When our customers add the Saanish widget to their websites, the widget uses minimal local storage to remember the visitor's active conversation thread so the visitor can navigate between pages without losing their chat session.

3. Categories of Cookies We Use

A. Strictly Necessary & Security Cookies

Essential for the core operation of the service. They enable secure authentication, prevent fraudulent logins, and enforce security measures. The service cannot function properly without these cookies.

B. Functional & Preference Cookies

Enable the platform to remember choices you make (such as dark/light appearance, collapsed sidebar state, or sound alert preferences) to deliver a personalized experience.

C. Performance & Analytics Cookies

Collect aggregated, pseudonymized information about how visitors interact with our features, helping us identify slow pages, catch client-side bugs, and measure uptime and loading speeds.

4. Detailed List of Cookies & Storage

The table below provides details of the primary cookies and local storage items utilized by Saanish:

Item / Key	Category	Provider	Purpose & Expiry
__session / __clerk_*	Strictly Necessary	Clerk	Authenticates your login session and protects against unauthorized access. Expires upon logout or session timeout.
saanish_visitor_id	Strictly Necessary (Widget)	Saanish (Local Storage)	Pseudonymized identifier that allows the embed widget to link messages to the same visitor across page navigations. Persistent.
saanish_conv_*	Strictly Necessary (Widget)	Saanish (Local Storage)	Caches the active conversation identifier and message state so chats remain continuous as the user browses. Persistent.
theme	Functional	Saanish (Local Storage)	Remembers your dark/light appearance preferences. Persistent.
ph_* (PostHog)	Analytics	PostHog	Collects anonymized platform performance telemetry and UI feature interactions. Typically 1 year.
__stripe_mid / __stripe_sid	Strictly Necessary	Stripe	Provides fraud prevention and risk analysis during subscription checkout. 1 year / 30 minutes.

5. Chat Widget Local Storage Notice

For website operators installing the Saanish chat widget: our embed script is engineered for maximum privacy and minimal footprint.

The widget stores a pseudonymized visitor token (e.g., saanish_visitor_id) in the visitor's browser localStorage.
This token contains no personal names or email addresses by default; it simply enables the visitor to navigate from your homepage to your pricing or product pages without losing their open support conversation.
If a visitor clears their browser data or browses in an incognito window, a new session is initialized upon their next message.

6. Third-Party Cookies

Some third-party partners provide services that help us run our business safely and efficiently. These include:

Clerk: Provides cryptographic authentication cookies to ensure user identity verification and multi-factor authentication (MFA).
Stripe: Sets fraud prevention cookies when you interact with our pricing or billing interfaces to detect unauthorized card transactions.
PostHog: Used for event analytics to identify software crashes and UX friction points.

7. How to Manage & Disable Cookies

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or notify you when a cookie is placed:

Google Chrome: Settings > Privacy and security > Third-party cookies
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
Apple Safari: Preferences > Privacy > Manage Website Data
Microsoft Edge: Settings > Cookies and site permissions

Note: If you choose to reject or block strictly necessary cookies, some features of the Saanish dashboard (such as remaining logged in) may not function properly.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.