1. What Are Cookies and Web Storage?
Cookies are small text files stored on your browser when you visit a website. In addition to HTTP cookies, web applications use browser Local Storage and Session Storage to save information locally on your device without sending it with every server request.
In this policy, we refer to all such client-side storage technologies collectively as "cookies."
2. How We Use Cookies
We use cookies and local storage across three areas:
- Marketing Site (saanish.com): To display site content, remember basic preferences, and track aggregate traffic patterns.
- Customer Dashboard: To maintain secure authenticated login sessions, prevent CSRF attacks, and store UI settings (such as light/dark mode).
- Embeddable Chat Widget: To preserve the visitor's active conversation session across page navigations on our customers' websites.
3. Types of Cookies We Use
| Key / Cookie | Category | Purpose |
|---|---|---|
| __session, __clerk_* | Essential | Maintains user authentication and protects user accounts. |
| saanish_visitor_id | Essential (Widget) | Pseudonymized identifier in localStorage to keep conversations connected as visitors browse. |
| theme | Functional | Stores user interface theme preferences. |
| ph_* (PostHog) | Analytics | Monitors application performance, load times, and error telemetry. |
| __stripe_* | Essential | Provides fraud detection during checkout and subscription billing. |
4. Chat Widget Local Storage
The Saanish embeddable chat widget stores a randomly generated session identifier in the visitor's browserlocalStorage. This token does not contain names or email addresses unless voluntarily provided by the visitor in conversation. It ensures the visitor can move from one page to another without losing an active support chat.
5. Managing Your Cookies
Most browsers allow you to view, manage, and block cookies through their settings. You can clear existing cookies and local storage data at any time via your browser preferences.
Please note that disabling strictly necessary cookies will prevent you from signing in to the Saanish dashboard.
6. Contact Us
If you have questions about our use of cookies or browser storage, please reach out through our Help Center or email us at [email protected].