1. Overview
This Privacy Policy explains how Saanish ("we", "us", or "our") collects, uses, and protects information across our website at saanish.com, our customer dashboard, APIs, and the embeddable chat widget installed on our customers' sites.
When you use our services, we act as a Data Controller for your account and billing information. When you embed our chat widget on your website to converse with your visitors, we act as a Data Processor on your behalf, processing conversation records under your instructions.
2. Information We Collect
We collect only the information necessary to provide and operate the Service:
- Account Details: When you sign up, we collect your name, email address, and organization details through our authentication provider (Clerk).
- Billing Information: If you purchase a paid subscription, payment transactions are processed by Stripe. We do not store full credit card numbers or sensitive payment details on our servers.
- Knowledge Base Content: Documents (PDFs, text files), synced pages (Google Docs, Notion), and crawled URLs that you provide to train and configure your chatbots.
- Chatbot Conversations: Inquiries, answers, and feedback submitted through the chat widget, alongside technical metadata (pseudonymized visitor IDs, browser types, and approximate location derived from IP).
- Usage Analytics: Operational logs and aggregated telemetry (such as response latency and feature usage) to ensure platform stability.
3. How We Use Information
We use collected data for the following purposes:
- To provide, operate, and maintain the AI chatbot and customer support features.
- To retrieve relevant knowledge base articles to formulate automated answers.
- To manage user authentication, account security, and billing subscriptions.
- To diagnose technical errors, prevent abuse, and optimize platform speed.
4. AI Processing and Data Protection
We do not sell your personal data. We do not use your private knowledge bases or customer chat histories to train public foundational AI models without your explicit consent.
When queries are processed, relevant knowledge base snippets and conversation history are sent securely to enterprise AI infrastructure providers (such as Google Cloud Vertex AI, Anthropic, or OpenAI) solely to generate context-specific answers.
5. Service Providers and Subprocessors
We work with trusted third-party infrastructure providers to run our platform under strict confidentiality and data processing obligations:
| Provider | Function |
|---|---|
| Supabase | Database, vector storage, and data persistence |
| Vercel | Application hosting, edge routing, and delivery |
| Clerk | User authentication and session verification |
| Stripe | Subscription billing and payment gateway |
| Google Cloud / Vertex AI | Model inference and text embedding generation |
| PostHog | Platform performance and telemetry analysis |
6. Data Retention and Deletion
We retain your data as long as your account remains active. You can delete individual documents, crawled URLs, or conversations directly within your dashboard.
If you wish to permanently delete your entire account and all associated chatbot data, you can do so through your account settings or by requesting assistance via our Help Center.
7. Security
We implement technical and organizational measures to safeguard your information, including encryption in transit (TLS 1.3), encryption at rest (AES-256), and database row-level security to isolate customer accounts.
8. Your Rights
Depending on your jurisdiction (such as under the GDPR or CCPA), you may have rights to access, correct, export, or request deletion of your personal data. You can exercise these rights at any time by contacting us through our Help Center or via email.
9. Contact Us
If you have questions regarding this Privacy Policy or your data, please contact us via our Help Center or by email at [email protected].