Legal & ComplianceLast Updated: October 3, 2026

Terms of Service

These Terms of Service ('Terms') constitute a legally binding agreement between you and Saanish governing your access to and use of our AI support platform, web chat widget, tools, and related services.

Terms of ServicePrivacy PolicyCookie Policy

Summary in Plain English

This summary highlights essential key points for convenience and does not replace the full legal text below.

  • You retain 100% ownership of your data, knowledge bases, and customer support content.
  • We do not use your private customer data to train public foundation AI models without explicit agreement.
  • Saanish provides AI automated support; while we strive for extreme accuracy, you maintain ultimate supervision over your customer interactions.
  • You can cancel your subscription at any time through your dashboard; upon cancellation, you retain access until the end of your billing cycle.
  • We maintain enterprise-grade security protocols, encryption in transit and at rest, and strict data isolation.

1. Agreement to Terms

By visiting, registering for, accessing, or using the Saanish platform, website at saanish.com, APIs, embeddable chat widgets, or associated software applications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have full legal authority to bind such entity to these Terms. If you do not agree with any part of these Terms, you must not access or use the Service.

Please also review our Privacy Policy and Cookie Policy, which describe how we collect, process, and protect your information.

2. Description of Services

Saanish provides an artificial intelligence customer support platform designed to automate inquiries, resolve customer issues, manage support tickets, ingest knowledge base documentation (such as website crawls, Notion pages, Google Docs, PDFs, and text documents), integrate with third-party tools (such as Slack and Calendly), record visitor sessions for support troubleshooting, and provide developer productivity utilities.

We reserve the right to continually modify, improve, enhance, or deprecate any aspect of the Service, provided that material reductions in core functionality for active paid subscribers will be communicated in advance.

3. Account Registration & Security

  • Account Accuracy: You must provide accurate, current, and complete information when registering and keep your account details updated.
  • Credential Protection: You are solely responsible for safeguarding your login credentials, API keys, and embed widget scripts. You must notify us immediately at [email protected] of any unauthorized use of your account.
  • Organizational Responsibility: You are responsible for all activities that occur under your account, including actions performed by invited team members, administrators, and automated API integrations configured under your credentials.

4. Subscriptions, Billing & Cancellation

4.1 Subscription Plans & Tiers

Saanish offers free tiers and paid subscription plans (such as Starter, Growth, or Enterprise). Each plan includes defined limits on monthly chat messages, knowledge base storage capacity, number of active chatbots, and connected team members as specified on our pricing page.

4.2 Billing & Payments

Paid plans are billed in advance on a recurring monthly or annual basis via Stripe. By subscribing, you authorize Saanish and our payment processor to charge the credit card or payment method on file for the applicable subscription fees, plus any applicable taxes.

4.3 Cancellation & Refunds

You may cancel your subscription at any time directly through your dashboard settings. Upon cancellation, your plan remains active until the conclusion of your current prepaid billing period. Except where explicitly required by applicable consumer protection laws, subscription fees are non-refundable.

4.4 Overages & Tier Changes

If your usage exceeds your plan limits (e.g., chat message allocations or document limits), you may be prompted to upgrade or your chatbot may pause automated replies until the next monthly billing cycle resets or until an upgrade is enacted.

5. Acceptable Use Policy

You agree not to use the Service, nor permit any third party to use the Service, to:

  • Violate any applicable local, national, or international law, statute, or regulation.
  • Distribute malicious software, spyware, viruses, ransomware, Trojan horses, or any harmful code.
  • Attempt to probe, scan, or test the vulnerability of any Saanish system or network without prior written authorization.
  • Reverse-engineer, decompile, disassemble, or derive the source code of any aspect of the Service or its underlying models.
  • Ingest or train chatbots on content that infringes upon the copyright, trademark, trade secret, or privacy rights of any third party.
  • Deploy chatbots to impersonate human personnel deceptively in violation of consumer transparency laws, or to generate unsolicited bulk spam, fraudulent financial schemes, harassment, or defamatory communications.
  • Interfere with or disrupt the integrity, availability, or performance of the Service for other users.

6. Customer Data & Intellectual Property

6.1 Your Ownership of Customer Data

You retain full and exclusive ownership of all data, text, documents, files, URLs, trademarks, and content that you upload, connect, or stream to the Service ("Customer Data"), including conversations conducted between your end users and your chatbots.

6.2 License to Saanish

You grant Saanish a worldwide, non-exclusive, royalty-free license solely to host, process, cache, vector-embed, and display Customer Data to the extent necessary to provide, secure, maintain, and support the Service for you.

6.3 AI Model Training Stance

Saanish does not sell your Customer Data to third parties. We do not use your private proprietary documents, knowledge base files, or customer chat transcripts to train generalized, public foundational AI models without your explicit written consent.

6.4 Saanish Intellectual Property

Saanish and its licensors retain all right, title, and interest in and to the Service, including the software architecture, user interfaces, chat widget design, algorithms, logos, trademarks, and documentation.

7. AI Features & Output Disclaimers

Saanish utilizes advanced artificial intelligence, semantic retrieval (RAG), and large language models (LLMs) to synthesize information and formulate responses. You acknowledge and agree that:

  • Probabilistic Outputs: Generative AI models operate probabilistically. While our systems utilize strict grounding in your provided knowledge bases, AI responses may occasionally contain inaccuracies, omissions, or unexpected phrasing.
  • Supervision & Escalation: You are responsible for testing, monitoring, and supervising the answers and automated actions performed by your chatbots. Saanish provides human-in-the-loop escalation tools and conversation inbox oversight to enable this oversight.
  • No Professional Advice: Saanish is not a licensed attorney, financial advisor, medical provider, or certified accountant. Chatbots must not be utilized to dispense unsupervised formal legal, medical, or life-critical advice.

8. Third-Party Integrations

The Service may permit you to connect third-party platforms, such as Slack, Calendly, Google Workspace, Notion, or webhooks. Your use of such third-party services is subject to their respective terms and policies. Saanish is not responsible for the availability, security, or performance of external third-party services, nor for changes in third-party APIs that may impact integration functionality.

9. Service Availability & Changes

We strive for 99.9% uptime and reliable performance across our global infrastructure. However, the Service may occasionally be temporarily unavailable due to scheduled maintenance, software updates, or emergency repairs. We will make commercially reasonable efforts to announce scheduled maintenance in advance.

10. Confidentiality & Security

Each party agrees to safeguard the confidential information of the other party with the same degree of care it uses to protect its own confidential information (and not less than reasonable care). Saanish maintains administrative, physical, and technical safeguards, including TLS 1.3 encryption in transit and AES-256 encryption at rest, designed to protect the confidentiality and integrity of your Customer Data.

11. Term, Suspension & Termination

These Terms remain in effect until terminated by either party. You may terminate your account at any time via the dashboard or by writing to [email protected]. We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay subscription fees, or engage in abusive conduct that threatens platform stability or security.

Upon termination, your right to use the Service ceases immediately. You may request an export of your Customer Data within thirty (30) days of termination, after which we will purge your data in accordance with our deletion schedules.

12. Disclaimer of Warranties

Disclaimer Regarding Platform Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT, FEATURES, AND OUTPUTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. SAANISH SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SAANISH, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SERVICE.

SAANISH'S TOTAL AGGREGATE LIABILITY ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO SAANISH IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless Saanish, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and reasonable legal expenses arising out of or related to: (a) your Customer Data; (b) your violation of these Terms; or (c) your violation of any third-party right, including privacy or intellectual property rights.

15. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the jurisdiction where Saanish is established, without regard to conflict of law principles. Before initiating formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute informally for at least thirty (30) days by contacting each other.

16. General Provisions

  • Entire Agreement: These Terms constitute the complete and exclusive agreement between the parties regarding the subject matter hereof.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to reflect the parties' intention and all remaining provisions will remain in full force.
  • Modifications: We may revise these Terms periodically. We will provide notice of material modifications by updating the "Last Updated" date and sending an email or in-app notification where appropriate. Continued use constitutes acceptance.

17. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Saanish Legal Department

Email: [email protected]

General Support: [email protected]

Website: https://saanish.com

    Terms of Service | Saanish